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Job Title: Coordinator, College Information & Visitor Services
Location: Fort Collins , CO United States
Position Type: Full Time
Post Date: 01/23/2025
Expire Date: 03/23/2025
Job Categories: Education
Job Description
Coordinator, College Information & Visitor Services
Primary Duties:
College Information Center Services Operations and Management:

Manage the College Information Centers including the Welcome Centers and Call Centers (Wolf Central). Develop and maintain processes and procedures in consultation and collaboration with appropriate departments and the Director.
Serve as the main contact for the Admissions, Recruitment and Orientation department. Answer the college/campus phone lines and personally greet and refer callers to the appropriate information and scheduling appointments with appropriate staff members.
Responsible for setting the tone of positive first impressions for all individuals who interact with the College Information Centers. This involves creating an atmosphere of warmth, approachability, and helpfulness.
Oversee the College Information Center team on campus, which comprises Administrative Assistant III, part-time staff, and student staff. This involves responsibilities such as recruitment, training, supervision, and leadership for the staff. Conduct regular meetings to foster a supportive atmosphere conducive to personal and professional development. Additionally, collaborate with EMSS and Academic Affairs to design training programs for the staff.
Ensures that all interactions with visitors are characterized by efficient, consistent, friendly, and helpful customer service. Must be able to address inquiries and assist visitors in a professional and courteous manner.
Maintain awareness of general policies, procedures, calendar of events, and changes that may occur within FRCC Enrollment Management & Student Success and other departments that relate to student services as delivered by College Information Centers.
Assess information needs and provide campus building visitors with appropriate printed materials and brochures about the college’s academic departments.
Remain informed about all college departments activities, events, and issues in order to provide accurate information and appropriate referrals.
Check Recruit to confirm dates of upcoming visits, cancellation of upcoming visits; support the overall efficiency of the Wolf Central.
Track engagement with College Information Services and report out data to Director and other departments.
Continuously educate self and staff on new technology platforms and updated technology platforms amongst EMSS departments to best serve students. Including Navigate, Recruit, eWOLF, and Banner.
Assist students, staff and our community in English and in Spanish – both verbally and in the written form.
Event Support:

This position supports admissions events and activities. Under the direction of the Event and Campus Tour Coordinator this position assists with organizing and executing events that help engage prospective and current students, such as campus tours, orientation sessions, and open houses.
Schedule student staff to lead weekly and assist with scheduled tours.
Assist in set up, take down, and offers support for all on-campus Admissions events as necessary.
Help assemble student staffing to support on campus events.
Inquiry Management:

Manages the FRCC Admissions inbox and coordinates timely responses to inquiries about the college, college programs, and other questions.
Oversee staff entering inquiries into the Recruit Client Management System.
Coordinate entry of event participants into Recruit CRM with College Information Center staff and student staff.
Coordinate calling campaign efforts in support of inquiry outreach efforts.
Required Competencies:
Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.

Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.

Data Usage: Looks at the data within the department, paying particular attention to what the data shows about the department's performance and student impact. Works with the next level supervisor to brainstorm changes that can be implemented to improve a program or service that the department provides.

Cultural Self-Awareness: Willing to examine own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve students.

Cultural Competence: Recognize the need to become knowledgeable about the ways to communicate and support students of other backgrounds. Change approach to reflect the new learning.

Equity Mindedness: Learn to view department operations through an equity lens. Be willing to call attention to processes that lead to inequity in serving students. Understand the College's equity goals and how your role supports FRCC's ability to achieve those goals.

Operational Planning: Have an understanding and knowledge of the college's various strategic plans and understand how your work supports each of them. Understand the department's expectations to find proactive ways to support the goals of the department.

Leading from the Middle: Lead from your position by not only closely examine your responsibilities for the department, but in bringing forward ideas to your supervisor the college should consider to be more student centered.

Team Building: Participate in team-building exercises and strive to build positive and collaborative relationships with colleagues both within the department and in other departments within the college.

Collaboration: Willingness to work with colleagues across departments to further student engagement.
Qualifications & Requirements
Qualifications:
Required Education/Training & Work Experience:
Bachelor’s degree and Two (2) years of experience in customer service
Experience working with diverse populations and cultures
Experience leading customer service professionals
Ability to communicate effectively, verbally and in writing to various audiences
Excellent interpersonal, relationship, communication, organizational and leadership skills
Must be able to work a flexible schedule including occasional evenings, weekends, and extended hours

Preferred Education/Training & Work Experience:
Ability to communicate effectively in Spanish




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