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Job Title: Application Analyst, Stores
Company Name: PetSmart
Location: Phoenix, AZ United States
Position Type: Full Time
Post Date: 04/20/2024
Expire Date: 07/03/2024
Job Categories: Computers, Software, Retail/Wholesale, Sales, Executive Management
Job Description
Application Analyst, Stores
About the Team

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.


Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Location

Hybrid Position:

This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.


About the Job

Technical Analyst Stores

Position Summary:

We are seeking an Application Analyst with a focus on Labor Applications to join our Technology team. This role is essential for developing and maintaining robust, scalable, and standardized labor management systems. Utilizing technologies such as UKG Workforce Central, UKG Pro, Task Management, the Application Analyst will be instrumental in supporting system enhancements, upgrades, and ongoing maintenance. This position requires an understanding of labor management processes and a commitment to leveraging technology to meet our company’s strategic goals.

Essential Duties and Responsibilities:

  • Acts as a subject matter expert for all facets of labor management processes and systems.
  • Effectively communicate and build consensus across teams and with individuals at various organizational levels to clarify objectives and achieve goals.
  • Proactively identify and resolve problems independently while engaging others to address broader issues.
  • Work cross-functionally with various business and Technology teams to solve complex problems, distinguishing between technology, people, or process issues.
  • Create and maintain comprehensive operations and system support documentation, applying knowledge of the software development lifecycle in compliance with Sarbanes-Oxley.
  • Develop and execute system and unit test scripts for projects, ensuring adherence to company and team standards for software changes.
  • Contribute to the design, testing, and deployment of custom objects and applications under guidance.
  • Support User Acceptance Testing (UAT) and independently manage system monitoring and configuration change issues.
  • Utilize exceptional communication skills to convey messages clearly in various settings, promoting knowledge sharing and collaboration.
  • Configure, manage, and maintain Labor and Task Management systems to ensure they meet our operational requirements and standards.
  • Partner with vendors to ensure that our Labor and Task Management solutions are continuously aligned with our business needs, facilitating the adaptation of new technologies and practices.
  • Actively support project initiatives, contributing to the planning, execution, and successful delivery of projects aimed at enhancing our labor management capabilities.



  • Solid understanding of computer systems, data networks, databases, operating systems, and their potential and limitations.
  • Multi-year experience in configuring, implementing, and supporting information systems, with direct experience on multiple projects.
  • Ability to interpret different viewpoints, assimilate them into work processes, and communicate technical or business knowledge effectively.
  • Strong foundation in policies, practices, trends, and information that affect the business and its functions.


About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.


Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • On-site Dog Park
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • On-site coffee bar
  • “Lil’ Paws” learning center and onsite daycare facility (associate paid)
  • Volunteer events with PetSmart Charities
  • Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
  • Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
  • Explore PetSmart Benefits here: https://benefits.petsmart.com/
  • If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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Contact Information
Company Name: PetSmart
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