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Job Title: Senior Manager, Business Operations
Company Name: PetSmart
Location: Phoenix, AZ United States
Position Type: Full Time
Post Date: 04/20/2024
Expire Date: 07/10/2024
Job Categories: Retail/Wholesale, Sales, Executive Management
Job Description
Senior Manager, Business Operations
About the Team

PetSmart Charities is committed to finding lifelong, loving homes for all pets by supporting programs and thought leadership that bring people and pets together. Through its in-store adoption program in all PetSmart® stores across the US and Puerto Rico, PetSmart Charities helps to find forever homes and families for more than 500,000 shelter pets each year. To learn more visit www.petsmartcharities.org.

About the Location

Hybrid Position:

This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.

About the Job



The Senior Manager, Business Operations is responsible for developing, implementing, and optimizing the operations of the Charities organization. Responsibilities include oversight of grant management activities including execution of grant agreements, and providing support for partners, stores and internal stakeholders and adherence of policies and procedures related to the Charities in-store adoption program. This position will provide leadership of the grant administration and adoption compliance teams. This position will also be responsible for the organization’s operational audit and risk management strategy as well as development and management of the procurement and vendor contract process.


Essential Duties and Responsibilities


Grant Administration and Adoption Partner Compliance

  • Lead and mentor the Grant Administration and Adoption Compliance teams by setting goals, providing professional development, organizing processes and workflows to ensure the team understands tasks and priorities, and providing coaching and feedback to ensure productivity and satisfaction.
  • Oversee the grants administration and adoption partner processes including applicant eligibility, contract revisions, payment processing, and adoption partner complianc
  • Responsible for evaluating and implementing lean & efficient processes to optimize workflow for grant administration.

Procurement and Vendor Contracts Management

  • Develop and launch a vendor solicitation process including development of Requests for Proposals (RFPs), establishment of a Technical Evaluation Board (TAB), design process documentation,
  • Document, design & provide training to PetSmart Charities team (and relevant internal stakeholders) on the vendor management process.
  • Responsible for ongoing contract management support ensuring contracts are executed in alignment with company policies and are compliant with internal policies and applicable local, state & federal laws.
  • Assist and/or lead negotiations of contracts to best fit organization’s needs, including negotiating terms and pricing and with potential vendors. 


Project and Process Management

  • Collect and assess system requirements from internal & external stakeholders to ensure optimal systems & processes.
  • Collaborate with leadership and business partners to identify opportunities for process improvement across departments, implementing efficient workflows and standardized procedures cross-functionally.
  • Work closely with key internal stakeholders, including programs, marketing & communications, and finance to foster collaboration and alignment across teams.


Risk Management

  • Responsible for the organizations audit and risk management including ownerships of the Business Continuity plans, D&O Insurance, and internal operational audits.
  • Manage annual purchase card industry (PCI) audits and Data Privacy assessments to ensure organization is in compliance with data privacy laws and regulations in the US and Canada.


Supervisory Responsibilities

  • This job supervises a team of Grant Administrators and an Adoption Compliance Specialist.

Travel Requirements

  • 5-10% 

  Education and/or Experience

  • 7+ years of related work experience and/or training; or a bachelor’s degree from a four-year college or university in Business Administration and/or related fields plus 3+ years of related experience equivalent combination of education and experience
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • This position requires a strategic thinker with a strong business acumen, excellent leadership skills, and a passion for making a positive impact in the animal welfare industry. The ideal candidate will collaborate cross-functionally to drive efficiency and ensure the smooth operation of business processes.


About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.


Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • On-site Dog Park
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • On-site coffee bar
  • “Lil’ Paws” learning center and onsite daycare facility (associate paid)
  • Volunteer events with PetSmart Charities
  • Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
  • Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
  • Explore PetSmart Benefits here: https://benefits.petsmart.com/
  • If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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Contact Information
Company Name: PetSmart
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