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| Location: |
SF Bay Area, CA United States |
| Position Type: |
Full Time |
| Post Date: |
04/17/2024 |
| Expire Date: |
06/16/2024 |
| Job Categories: |
Engineering |
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Software Architect
Software Architect
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Key Responsibilities:
Support teams with continuous software architecture guidance and technical leadership.
Provide guidance, perform reviews, prevent and resolve technical issues including ensuring solutions are built-in alignment with platform principles and standards.
Writing code. This is not a paper and pencil architect role – it’s about code
Mentoring other developers and work with them hand in hand, in software development practices, voice technologies and protocols.
Collaborating with the architecture leads for the other areas of the product, to ensure everything fits together
Contribute to improving the scalability, fault resiliency, security, performance, resource utilization, speed and quality of development, speed of deployment and rollback, ease of maintenance and sustaining of the Five 9 platform.
Collaborate with all aspects of Five9 organization including Operations, Sustaining, and Customer Service support staff to resolve trouble tickets and mitigate end-user issues.
Required Skills (mandatory):
5+ years’ experience in design and development of software, n-tier architecture, web services, object-oriented design, languages (Java, Typescript) and frameworks (Spring, Spring Cloud)
3+ years of experience using Agile/Lean & DevOps methodologies
Proven experience developing SaaS/PaaS architectures with strong hands-on cloud technologies understanding including Kubernetes, Security, non-functional elements, DBs, cloud technologies and services and the ‘as a service’ tools, open source and cloud ecosystem in general, integration methodologies and implementation
Strong understanding and experience in microservices based architecture, multitenant infrastructures, event-driven/reactive programming, Java, Data management and analysis.
Deploying and maintaining large enterprise software applications in high load, highly available environments.
Excellent listening and communication (written & verbal) skills; ability to discuss and present information logically and concisely
Appreciated Skills (not mandatory):
Experience with Contact Center or Call Center software
Experience with VOIP technologies
Experience with GCP, AWS or Azure
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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