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Job Title: Senior UX Designer for AI
Company Name: Five9, Inc.
Location: SF Bay Area, CA United States
Position Type: Full Time
Post Date: 10/25/2020
Expire Date: 12/25/2020
Job Categories: Engineering
Job Description
Senior UX Designer for AI
Senior UX Designer for AI
Areas of interest: UX Design, Customer Experience, Designing, Prototyping, Wireframing
Location: San Ramon or San Francisco, CA

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

We are looking for a full-time Senior UX Designer to join our Product Design team, supporting our Artificial Intelligence team. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence. Five9 has led the charge with its Genius AI platform. You’ll have the opportunity to work directly with the Chief Technology Officer (CTO) and Head of AI for Five9, with broad exposure to your work

The role will be responsible for creating “best in class” user experience for our customers through the Artificial Intelligence-focused product line. The goal is to create user friendly and intuitive but powerful digital solutions, while supporting the team and meeting our business goals.

Own UX for the platform, driving vision and activities toward creating “best in class” customer experience
Create storyboards, user flows, wireframes, interactive prototypes and high-fidelity screen mockups to deliver intuitive, user-friendly interfaces and workflows
Apply and contribute to the existing Five9 Design System, propose improvements, as needed
Perform usability testing and business research to uncover customer insights and needs
Analyze customer feedback to determine UX gaps; implement plans to address those gaps
Incorporate modern design solutions to meet user and business needs
Lead design reviews with customers and internal stakeholders
Work closely with Product Management and Engineering teams to understand and define business goals and to implement the designs

5+ years of work experience in software product user experience, ideally in a design lead role
Comprehensive UX skill set including wireframing, prototyping, customer journey mapping, and UI design
Experience with design systems, both in using existing standards and expanding on them
Practical knowledge of current design trends and methodologies
Experience in conducting interviews, surveys, focus groups etc.
Experience in collaborating with cross functional stakeholders, internally and externally
Ability to rapidly ideate and iterate on designs to find the best UX solution
Mastery of the latest product design and collaboration tools, ideally Figma
Understanding of technologies that impact UX such as JavaScript, HTML/CSS, React etc.
Ability to prioritize and manage several milestones and priorities efficiently
Friendly, humble, curious with exceptional written and oral communication skills
Bachelor’s or Master’s degree in the field of design: UX/Visual Design, Human Computer Interaction, Information Design, Graphic Design, or similar areas
Compelling portfolio of completed projects and personal responsibilities, ideally in a B2B setting

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

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Contact Information
Company Name: Five9, Inc.
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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